Shipping policy
SHIPPING POLICY
We want your Shapérie order to arrive quickly and safely. Here’s how shipping works.
WHERE WE SHIP
We currently ship internationally!
PROCESSING TIME
Orders are processed and shipped within 1–3 business days (Monday to Friday, excluding holidays). As soon as your order ships, you’ll receive an email with your tracking number.
DELIVERY TIME
Most orders arrive within 9–10 business days of being placed. Delivery times are estimates and may be longer during the peak holiday season or because of carrier delays outside our control.
SHIPPING COST
- Free standard shipping
- Express shipping is available at checkout for $15.
ORDER PROTECTION
If you added Order Protection at checkout and your package is lost, stolen or damaged in transit, email us within 14 days of the expected delivery date. Include your order number, and photos if the item is damaged, and we’ll send you a replacement at no extra cost.
Without Order Protection, we’re not responsible for packages that are lost or stolen after the carrier’s tracking shows them as delivered (see our Terms of Service, Section 5). If your package is lost before tracking shows it as delivered, or it arrives damaged, email us and we’ll help resolve it.
ADDRESS ACCURACY
Please double-check your shipping address at checkout. We aren’t responsible for orders shipped to an incorrect or incomplete address entered by the customer, and reshipping may require additional shipping charges. If you notice a mistake, email us right away and we’ll do our best to update it before your order ships.
QUESTIONS?
Email us at hemotionsllc@gmail.com and we’ll be happy to help.