Refund policy

RETURN & REFUND POLICY

At SafePals, we want your family to feel safe and confident with every SafePal. Here’s how our guarantees work.

30-DAY SATISFACTION GUARANTEE (REPLACEMENT)
If your SafePal has a genuine defect within 30 days of delivery, such as an alarm that won’t sound, a pin that won’t stay in, a light that won’t turn on, or a broken key ring, we’ll send you a replacement free of charge.

To qualify:

  • Email hemotionsllc@gmail.com within 30 days of delivery with your order number and a photo or short video showing the issue.
  • The issue must be a manufacturing or material defect. Normal wear, lost pins or straps, drained batteries, water damage, and damage from misuse, dropping, crushing, or opening the device are not covered.
  • Limited to one replacement per original unit purchased, for the original purchaser only.

We review each claim individually and reserve the right to decide whether it qualifies.

30-DAY RETURNS (REFUND)
Eligible items may be returned within 30 days of delivery for a refund, subject to the following:

  • Return authorization required: email hemotionsllc@gmail.com to request a Return Authorization (RMA) before sending anything back. Returns sent without an approved RMA won’t be accepted or refunded.
  • Timing: request your RMA within 30 days of delivery. The item must reach us within 14 days of RMA approval.
  • Condition: items must be unused and in like-new condition, with the pin, strap, key ring, and original packaging included.
  • Bundles: Buy 2 Get 1 Free orders must be returned as a complete set to receive a refund.
  • Not eligible: final sale, clearance, and items marked non-returnable.
  • Shipping costs: original shipping charges are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error or a damaged or defective item.
  • Restocking fee: a restocking fee of up to 20% applies to all returns, except items that arrived damaged, defective, or incorrect.
  • Order protection: non-refundable once your order has shipped.
  • Return address: we’ll give you the return address with your RMA approval, and it may vary. Ship only to the address we provide. Packages sent anywhere else can’t be accepted or refunded.

Approved refunds go back to your original payment method within 5–10 business days of us receiving and inspecting the return.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged or defective, or you received the wrong item or color, email us within 14 days of delivery with photos of the item and the packaging. We’ll send a replacement or issue a refund at no cost to you.

QUESTIONS?
Email hemotionsllc@gmail.com and we’ll be happy to help.